Exchange and Return Policy

Banana Split accepts exchanges and returns within 15 working days after receiving the order. The item must be returned in perfect condition (without any type of use), in the same way it was delivered and in the same box/packaging in which it was sent.

If the item is delivered to the customer with any type of defect, Banana Split will be responsible for paying the shipping costs for the return or exchange. Otherwise, the shipping costs will be the responsibility of the customer.

To proceed with an exchange or return, you must send an email to bananasplit.lx@gmail.com , indicating which item you wish to return and, if it is an exchange, which item you wish to exchange it for (indicating the color and model). The value must always be equal to or greater than the value of the item initially purchased.

In the case of a return, the refund will be made within a maximum period of 15 days after the date of receipt of the returned product, at the address indicated by the sender.

In the case of an exchange, the new product will only be sent once the previous one is at our facilities.

We suggest that products be sent via CTT, either by registered or express mail.

You can also exchange or return items at our atelier in Lisbon, by prior appointment via email bananasplit.lx@gmail.com or telephone +351 913655036.