Alternative Dispute Resolution

In accordance with applicable consumer protection legislation, customers have the right to access Alternative Dispute Resolution (ADR) services to resolve consumer disputes.

In the event of a dispute, consumers may contact the ADR entity responsible for the geographical area of Banana Split Atelier's registered office or use the European Online Dispute Resolution (ODR) Platform.

European Online Dispute Resolution (ODR) Platform:
https://consumer-redress.ec.europa.eu/

Further information is available from the Portuguese Consumer Portal:
https://www.consumidor.gov.pt/

Applicable ADR Entities

National Consumer Information and Arbitration Centre (CNIACC)
https://www.cniacc.pt/en/

Lisbon Consumer Conflict Arbitration Centre (CACCL)
https://www.centroarbitragemlisboa.pt/