Terms and conditions

Banana Split is a brand that produces its accessories in an artisanal way. For this reason, it is very difficult - almost impossible - to produce two identical pieces. It is likely and natural that there are small differences between the photographs that illustrate the product and the item received. For this reason, Banana Split will not be able to accept an exchange or return if the reason invoked has to do with that difference resulting from the craftsmanship, which makes each item unique and exclusive.

Orders

All prices on the website are in Euros.

​The products shown on our website are available.

Since Banana Split produces on a small scale, at certain times, some products may run out, not being produced again.​

The order placed by the customer will always be accompanied by a confirmation email.

Payment

The payment methods accepted on our website are MB Way, Multibanco and credit or debit card.

The invoice will be sent to the customer after payment confirmation.

Shipments

We ship worldwide 🌎

Shipments are made by express mail, via CTT. As soon as the order is shipped, a shipping confirmation email will be sent with the tracking number.

Shipments to Portugal and Spain usually take 3 to 6 business days to arrive at the destination address. Internationally, shipments can take up to 10 days.

Once the order is shipped, an email will be sent with the CTT tracking code.

Banana Split is not responsible for delays by CTT.

The customer also has the option of collecting their order from our atelier in Lisbon. You can choose this option when you finalize your order on the website and schedule your appointment.

Exchange and returns policy

Banana Split accepts exchanges and returns within 15 working days after receiving the order. The item must be returned in perfect condition (without any type of use), in the same way it was delivered and in the same box/packaging in which it was sent.

If the item is delivered to the customer with any type of defect, Banana Split will be responsible for paying the shipping costs for the return or exchange. Otherwise, the shipping costs will be the responsibility of the customer.

To proceed with an exchange or return, you must send an email to bananasplit.lx@gmail.com , indicating which item you wish to return and, if it is an exchange, which item you wish to exchange it for (indicating the color and model). The value must always be equal to or greater than the value of the item initially purchased.

In the case of a return, the refund will be made within a maximum period of 15 days after the date of receipt of the returned product, at the address indicated by the sender.

In the case of an exchange, the new product will only be sent once the previous one is at our facilities.

We suggest that products be sent via CTT, either by registered or express mail.

You can also exchange or return items at our atelier in Lisbon, by prior appointment via email bananasplit.lx@gmail.com or telephone +351 913655036.

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